One complaint I’ve seen is that people should have a “working hours” that turns off notifications (outside of schedules) for anything outside of those hours. So this way we could leave an escalation policy to assign a group of people and it only notify them if they’re inside their working hours, or if they are included in an on call schedule.
Thank you for your feedback. We have a similar feature at the service level where incident urgency (and therefore notification type) can be set according to support hours.
It is our recommendation that individual availability hours be configured using schedules. For example, if you have a user who is only available from 0800-1500 Monday through Wednesday, you can create a schedule just for that individual that can be added to escalation policies for more granular control over who is notified of an incident, and when.
If you have any further questions, please don’t hesitate to reach out.